Business processing outsourcing’s rise in popularity among business owners is due to the strategic benefits that come with it. Companies that found success in outsourcing tasks realised that BPO could bring several advantages to business operations. You’ll often hear improved efficiency, increased productivity, and cost-efficiency associated with outsourcing. In the US alone, 57% of companies have increased outsourcing services requirements out in the global market. Deloitte’s 2016 Global Outsourcing Survey also found that 78% of businesses feel positive about their relationship with BPO companies.
Several businesses across industries, no doubt, are taking advantage of BPO services such as customer care centres, human resources, accounting and payroll processing. While companies tend to outsource to expand operations and round-the-clock coverage, the BPO space continues to change. These changes result from the way technology is evolving and the application of automation in BPO companies. Automation in outsourcing sometimes stokes fears of robots replacing humans in the workplace. However, digital transformation experts like Digital Transformation Solutions (DTS) can help lessen these worries. DTS understands that there is an opportunity to upskill and reskill workforces as workflows for BPO companies ride the automation bandwagon.