According to Business Review, developing a digital mailroom, a central platform that collects information within the organisation and sends it to the relevant department, increases productivity by 30 to 50 per cent and reduces customer response time by 3 to 10 times.1
Spencer Wyer, global chief technology officer of UK based EDM Group, says: “Every organisation should capture data and documents from every channel of communication in real time as part of their digital transformation road map. Without this, there is a significant risk of snail mail and even email preventing true digital transformation. “2
"If you do not solve data capture across every channel at the same time, you do not have complete information.