The True Value of Digital Transformation

the true value digital transformation

When it comes to determining the true value of digital transformation in Australia, for a long time it was hard to look beyond the initial capital outlay of getting a business ‘digital-ready’, which mainly took in to account the equipment and training required to start the transformation. However, a study has been conducted that places a dollar figure on the benefits of digital transformation delivers.

Joint research from Microsoft and IDC has shown that digital transformation solutions could add as much as $45 billion to Australia's GDP by 2021, equating to an increase of 0.5 per cent each year. This growth is derived from digital products and services delivered directly through the use of digital technologies, such as mobility, cloud, Internet of Things (IoT), and Artificial Intelligence (AI).

The study has also revealed that benefits from digital transformation can be varied, whether it be an improvement in margin and productivity, cost reduction and increased revenue from new products and services.

Given the projected revenue of digital transformation over the next few years, we also need to look at the other benefits associated with the shift towards transformation. While there will be younger workers who will transition seamlessly in to these roles, there will still be businesses with a work force that may not yet have the skills to accommodate a swift transformation. 

The benefit of training your staff is to increase productivity as well as morale. If you have an older workforce, you will be able to provide them with new skills they will be able to use to help continue their employment with the same company, or find a new career direction.

Digital transformation brings to Australia far more than just an increased GDP, it brings with it faster and more efficient services, reskilling and upskilling of existing and new workers, and therefore a more stable work environment and business economy for the country.

To find out how DTS can help you with starting your business along the digital transformation path contact us on 1300 559 778, or complete our online enquiry form.


DTS Now ICT Panel Partner



DTS is pleased to announce we are now on the ICT (Information and Communications Technology) Panel as a preferred supplier for the NSW Government.

This panel is a centralised location where government departments can log on to and order equipment and services they need.

Through this process, DTS now can service the government’s needs when it comes to data storage, document storage, document imaging and online access to important documents, as well as the destruction of sensitive documents.

To be specific, DTS is now included in the category, G02 Digitisation including delivery "as a service." This category covers services for digitisation life-cycle capability including design, development and implementation of digitisation activities, provisioning of services or devices (including printers, scanners and multi-function devices) for conversion from physical form, born digital capture, web and social media capture, descriptive meta-data creation, record creation and cataloguing, curatorial services, digital asset management and workflow design. Includes provisioning and maintenance of supportable digital forms including but not limited to images, text and printed materials, newspapers, oral works, art works, museum collections, moving image and sound, broadcast media content, legacy digital forms, microform, objects and ephemera, web and social media including as a professional service, managed service or full "as a service".

DTS is proud to become a preferred supplier to the NSW Government and we look forward to helping streamline government processes and safeguard vital information.


Control Without Being Controlling

Digital transformation
The finance sector, or more precise accounts payable is one of the most process driven sectors across all industries. Their main mission is to ensure all vendors, service providers, and employee expenses are paid based on established rules of their organisation, and agreed upon payment terms.

Yet one of the biggest issues is to ensure that payment is only made once the transaction has been completed, all the documentation is in order, and all the rules have been satisfied.  

When it comes to processing transactions, a lot of the workflow is quite repetitive, and time consuming, which means the expertise and skills of the administrative staff charged with looking after the processing of payments and documents, are not being utilised to their fullest potential.

In most cases, if a company is looking to save costs and improve productivity in this area, they tend to outsource the work to locally based companies whom specialise in this field, or overseas where they can get more people working on their business for less money. Unfortunately, most of the time the quality of work can decrease, while the ratio of clerical errors increases.

DTS has created a solution for those companies whom not only wish to increase productivity, but also want to maintain an element of control without having to dedicate too many resources in the way of administrative staff.

The DTS Digital Workflow Automation system enables a business to set up their own automated processes in order to be able to gain control of costs, quality management and scalability.

Imagine being able to automate your approval process electronically. Or having a document workflow approval routing feature, which automatically directs the document to the employee that needs to review it, act on it or reply to them. No matter their location.

It also eliminates human error within the physical handling stages of the process. Things such as creating a checklist, searching for missing documents, validating information or following up with other employees to make sure the process continues, is no longer needed.

Another benefit of this kind of system and the technology it is built upon, is that no matter your location, or the device you work from, you will still be able to be part of the process and help guide it along with minimal interference.

Let DTS help your business take advantage of automating the elements of your business where your resources could be better utilised.

Contact us on 1300 559 778 for further information or complete our online enquiry form.


Digital Transformation in Manufacturing: Moving towards industry 4.0

Industry 4.0 web

Digital transformation is more than a trend, it is a movement that is readily being adapted across various industries. Some have been quick to start the transition, implementing new procedures and policies, as well as training staff and customers to ensure easy adoption of this newer technology. Manufacturing companies have traditionally been slower than other industries to react and embrace the advent of digital technologies like intelligent robots, nanotechnology and 3D printing.

Industry 4.0 is changing that.

Industry 4.0 is the next phase in the digitisation of the manufacturing sector, driven by four disruptions:

  1. the astonishing rise in data volumes, computational power, and connectivity, especially new low-power wide-area networks;
  2. the emergence of analytics and business-intelligence capabilities;
  3. new forms of human-machine interaction such as touch interfaces and augmented-reality systems; and
  4. improvements in transferring digital instructions to the physical world, such as advanced robotics and 3-D printing.[1]

Industry 4.0 is so named as it is the fourth major upheaval in modern manufacturing, following the lean revolution of the 1970s, the outsourcing phenomenon of the 1990s, and the automation that took off in the 2000s.

But what are the benefits of Industry 4.0 for Australian manufacturing businesses?

Cost savings, reduced downtime, reduction in human errors and wastage are just the tip of the ‘benefit iceberg’ regarding the digitised revolution.

Imagine. You have an airplane engine with sensors and loads of sophisticated parts and technology as in the case of Rolls Royce. What if you could make a fully virtual replica (not to be confounded with augmented reality) in the cloud that is designed by engineers with CAD (computer-aided design) and CAD 3D models and “functions” as the real engine would do but then in a virtual form (simulation)?[2]

What are the benefits of such a possibility?

With the ability to replicate real-world scenarios in a digital environment, you would be able to detect possible issues before a part has even been machined. You can simulate nearly every conceivable scenario to test your product to its fullest, and even throw in some inconceivable situations, all with the knowledge that the results you receive would be exactly the same with the real product.

While that is a great benefit within itself, there is another offshoot benefit that is the driver behind the manufacturing industry; innovation.

With the digitisation of the manufacturing industry, companies will be able to look at their operations on a grander scale. Whether it be implementing updated CAD software for more accuracy in design, or installing CNC machines and systems for producing large batches of components or parts to specification. Not only will this reduce wastage by reducing the possibility of human error, but it will also reduce costs while increasing productivity.

And that is definitely a good thing.


[1] https://www.mckinsey.com/business-functions/operations/our-insights/manufacturings-next-act

[2] https://www.i-scoop.eu/internet-of-things-guide/industrial-internet-things-iiot-saving-costs-innovation/digital-twins/


Customer experience driving digital transformation

digital transformation customer experience
Businesses undertaking a digital transformation are able to take a closer look at how they do things in a far more in-depth way than ever thought possible. The result of this is that companies are having to change their business models and adapt to new market realities.

Yet it isn’t necessarily companies or their IT departments who are driving this change, it’s the customers who have their hands firmly on the wheel, steering businesses towards a far more efficient future.

Customers are expecting a streamlined interaction with companies. Whether it be in the form of relevant content on their website, more efficient ways in which to engage or interact with your business, or just making it far easier to purchase products and services through digital avenues. Because if they don’t get it from you, they will get it from your competitor.

Customer experience is more about the journey than the final destination, and is one of the biggest components that can contribute to the success of a business or brand. If any part of that experience (interaction) leaves a negative impression on a customer, they will search for an alternative, and not think twice about it. From navigating your site, processing an order, returning an item, or simply offering feedback, if any interaction is over-complicated, they will seek out an experience that is not.

Many businesses will cite the cost of such a project as prohibitive. Yet the loss of business, brand awareness and profit, will prohibit your business from growing.  Whereas a transformation designed to improve your customer’s experience will attract new customers to your business.